Kittura Return & Refund Policy

Brand Philosophy

Kittura encourages everyone to embrace their unique beauty, independence, pride, and confidence.
Through thoughtfully designed outdoor apparel and accessories, we aim to empower you to feel confident and proud—every step of your journey. Your satisfaction is our top priority.

30-Day Return Guarantee

We offer a 30-day return policy for eligible items. If you're not fully satisfied with your purchase, please contact our customer service—we aim to respond within 24 hours.

Please note: Items from the "Sale" collection are not eligible for return.

How to Request an Exchange

To begin the exchange process, please contact us with:

• The reason for the exchange

• The item(s) you’d like in return

Our team will guide you through the steps and provide detailed instructions.

We offer free exchanges in the following cases:

• Wrong / Missing / Damaged items

Please provide the following information to help us process your request faster:

• Wrong or missing items:
  Contact us within 10 days of receiving the package. Please include:

  • A photo of the shipping label

  • A photo showing the SKU code on the product tag

  • A group photo of all items received

• Damaged items:
  Provide clear photos or videos showing the damage.

• Package not received:
  Submit a screenshot of communication with the courier or a proof of non-delivery from the postal service. We’ll file a claim on your behalf. Please allow up to 7 days for processing.