FAQ

1. When Will My Order Ship?

Orders are typically processed and shipped within 3 business days.
Please note that delays may occur during major holidays or due to unforeseen circumstances.

If your order includes pre-order or out-of-stock items, we will contact you via email. During peak seasons or holidays, shipping updates may be delayed—feel free to reach out if you haven’t heard from us in time.

2. Where Can I Find My Tracking Number?

A shipping confirmation email with your tracking number will be sent once your order is dispatched. Please allow some time, as tracking info may take a while to update.

You can also log in to your account and check your order details—tracking info will appear above your customer information section.

If you haven’t received the email:

  • Ensure you entered the correct email address.

  • Check your spam or junk mail folders.

  • Some mail systems may block emails that aren't on your safe list.

If you're still unable to locate tracking details, feel free to reach out to us by email or via the chat button on our website.

👉 Track My Order

3. My Order Status Says "Delivered" but I Haven’t Received It

Please contact us as soon as possible so we can help investigate the issue.
👉 Chat with Us

4. How Long Does Shipping Take?

Shipping times vary based on your location. We ship worldwide from different fulfillment centers to ensure faster delivery.

For more details, please refer to our Shipping Info page.

Note: Tracking information will usually update 1–3 days after your order is shipped.

5. What Is Your Return Policy?

We offer a 30-day return policy for eligible items.
For full return details, please visit our Return & Exchange Policy page.

6. What Payment Methods Do You Accept?

We accept the following payment methods:

  • PayPal

  • Credit Cards (Visa, MasterCard, Discover, American Express)

  • Shop Pay

  • Google Pay

  • Apple Pay

  • iDeal

Note: We accept online payment only. Cash on delivery (COD) is not available.

7. There Are Missing Items in My Package. What Should I Do?

Please contact us immediately, and we’ll assist you in resolving the issue.
👉 Chat with Us

8. How Do I Apply a Discount Code?

You can apply your discount code at checkout by entering it in the promo code field and clicking “Apply.”

⚠️ Note: Discount codes are not valid on promotional items (items with a “Compare-at” price), unless otherwise specified.

9. Why Is There No Tracking Information Yet?

Due to international logistics processes, tracking numbers may change after your parcel reaches your country. This may result in temporary delays in updates.

If tracking information is not available after several days, please don’t hesitate to contact us—we’re here to help!